Operations Excellence Technology

Paul Burkholder, MS, Chair
Phone: (419) 995-8123
Email: burkholder.p@RhodesState.edu
Office: 179M JJC

The Operations Excellence Technology (OET) program is focused on improving processes through people. Building trust and empowering organizations to make great improvements start with personal excellence and leadership. The program takes students on a personal journey to improve their leadership, management, and interpersonal skills using an inside-out approach toward excellence. Students will learn many different strategies used to achieve short-term gains in safety, quality, delivery, and cost. These strategies are drawn from current industrial engineering (lean manufacturing) practices such as standard work, flow, pull, and 6S (organization & cleanliness) used to eliminate process wastes. Additionally, students will go beyond these tools to gain a better understanding of how to achieve long-term results using systems to drive cultural change and improvement. Ultimately, the student gains a deep understanding of principles that are universal, timeless, and self evident to achieve true cultural transformation.

Operations excellence is a growing field as students of the program will have the ability to pursue positions not only in manufacturing, but in healthcare, education, services, banking/finance, government, agriculture, and beyond. Culture is a major part of every industry and organization, and Operations Excellence challenges existing culture to transform behaviors created in the industrial age to principle-centered behaviors in a new "knowledge worker" age. This program will teach and mentor the student on how to implement such changes that have a profound performance impact on industries and organizations.

The program is fully online.

Technical Standards

See here for details.

Tech Prep Partner

See here for details.

 

Operations Excellence Technology Major

Associate of Applied Science Degree

Structured Course Sequence (4 Semester Plan)

First Year
First SemesterHours
COM 1110 English Composition 3
MGT 1260Team Leadership 3
OET 1100Operations Management 3
OET 1110Introduction to Operations Excellence 3
IMT 1911Technical Math I 3
SDE 1010 First Year Experience 1
 Term Hours16
Second Semester
AOT 2640Spreadsheet Software and Applications 3
COM 1140Technical Writing 3
ENV 1300
   or MGT 2440
OSHA Regulations and Safety
   or Training, Development and Safety
3
OET 1120Tools of Operations Excellence 4
SOC 1010 Sociology 3
 Term Hours16
Second Year
First Semester
OET 2015Statistics for SPC 3
OET 2120Quality Management Systems 3
OET 2210Logistics and Supply Chain 3
OET 2510Lean Systems 3
 Term Hours12
Second Semester
COM 2110Public Speaking 3
HST 1620American History Since 1877 3
OET 2021Advanced Tools of Operations Excellence 3
OET 2970Cost Analysis and Estimating 4
OET 2980OET Capstone 3
 Term Hours16
 Total Hours 60

Portfolio course

Capstone course

See here for Portfolio and Capstone information.

Prerequisites:
Students should check course prerequisites before registering.

OET 1100 — Operations Management
3 Credit hours  

Introduces the principals involved in the organization and management of a manufacturing plant. Discussion includes industrial organization, work measurement, factory cost, production planning, and personnel management.

OET 1110 — Introduction to Operations Excellence
3 Credit hours  

Introduces the principles, systems, and tools involved with operational and personal excellence. Discussion includes the habits of effectiveness, personal improvement plans, and roles in leadership, operations excellence model and organization assessment.

OET 1120 — Tools of Operations Excellence
4 Credit hours  

Provides a detailed study of the tools involved with operational excellence. Discussion includes value stream analysis, rapid improvement, problem solving, corrective action, and flow control. Other specialized topics of study include total productive maintenance, quick changeover, production preparation process (3P), process preparation (2P) and A3 Thinking.

OET 2015 — Statistics for SPC
3 Credit hours  

Covers foundational statistics which are necessary for advanced tools of operational excellence such as statistical process control and design of experiments. Discussion includes collecting and summarizing data, quantitative concepts, probability distributions, statistical decision making, and relationships between variables.

OET 2021 — Advanced Tools of Operations Excellence
3 Credit hours  

Provides an in depth review of the quality concepts, statistical methods, and tools used today for continual improvement in processes and products in all human endeavors. Students will be introduced to the basics of the Lean Enterprise and Six Sigma. A detailed study will be undertaken in the qualitative aspects of statistical process control, fundamentals of statistics and probablity, acceptance sampling, reliability, and management and planning tools.
Prerequisites: OET 2015.

OET 2120 — Quality Management Systems
3 Credit hours  

Introduces the components of a modern quality management system which encompasses the entire organization and all activities required to ensure customer satisfaction in quality cost and delivery of a product or service. The detailed requirements of ISO/QS9000, TS 16949 quality systems are explored. Technique such as Failure Mode, Effects Analysis, Measurement Systems, Quality System Assessments, Production Part Approval Process, Advanced Product Quality Planning and Control Plan are reviewed.
Prerequisites: OET 1110.

OET 2210 — Logistics and Supply Chain
3 Credit hours  

Presents an overview of logistics including: effects on information, financial, and management activities. Supply chain management concepts including: procurement, demand management, order management, and customer service. Inventory management will be explored to understand the concepts in distribution and warehouse management and materials management. Additionally transportation and transportation management will be introduced along with international logistics.

OET 2510 — Lean Systems
3 Credit hours  

Encompasses a detailed study of the lean systems involved with driving the behaviors of operational excellence. Discussion includes daily improvement, visual management, standard follow up, and strategy deployment. There is also a special emphasis on the four disciplines of execution, which sustains the operational excellence for the long term.
Prerequisites: OET 1120.

OET 2970 — Cost Analysis and Estimating
4 Credit hours  

Covers the latest principles and techniques for the evaluation of engineering design. Chapters 1 through 4 reviews cost analysis and its importance in engineering, labor break down, elemental calculations, material component calculations, and financial documents used to manage a budget. Chapters 7 through 11 review methods for estimating labor and material, and looks at key elements in engineering economy and the enterprise.

OET 2980 — OET Capstone
3 Credit hours  

Incorporates all operational excellence tools, systems, and principles applied in a project situation. Discussion includes business assessment, analysis, strategic implementation, and creating long term sustaining results in behavior and performance.
Prerequisites: OET 1110, OET 1120, OET 2510.